Q2) Can I still use my pre-printed courier tickets with old addresses?
Yes. Anything addressed to Clyde St or Innovation Park will be automatically redirected via external and internal couriers until the end of the year. Samples will get to Duke St, even if addressed to our old sites.
Q3) If I am dropping off a sample in person, where do I go?
Sample drop off is at the back of the building. Access is via the driveway at 221a Ellis Street. Follow the signs and drive into Bay 1.
Q4) I am visiting the new lab, where do I go?
Visitors should report to the main reception at 28 Duke St. Visitor car parks are directly outside this entrance.
Q5) What address should customers send letters to?
Private Bag 3205
*NB: Our Agriculture and Air Quality sample receptions will remain operational at our Te Aroha St site until 5pm on Thursday 19th October. Samples are to be delivered to 28 Duke St from Friday 20th October.