COVID-19 Response | Hill Laboratories - NZ

COVID-19 Response

Hill Laboratories response to COVID-19

COVID19 UPDATE - MONDAY 4TH OCTOBER 2021

Our Duke St Hamilton laboratory continues to operate under Alert Level 3. Sample drop off remains ‘contactless’. If you have any client queries, please don't hesitate to get in contact with us.

COVID19 UPDATE - TUESDAY 7TH SEPTEMBER 2021

With the move to Alert Level 2, all of our testing services (with the exception of our Auckland Laboratory which remains closed throughout Alert Level 4) are back to business as usual. If you have any client queries, please don't hesitate to get in contact with us.

We encourage you to use the courier network to send samples into our laboratories when you can. If dropping samples off, please wear a mask and maintain social distancing.

COVID19 UPDATE - MONDAY 30TH AUGUST 2021

With the government’s announcement Friday afternoon that we will be transitioning from lockdown into Level 3 (with the exception of Auckland), we are pleased to confirm that all of our services will be operating again from Wednesday 1st September. We are anticipating resuming our usual turnaround times and our excellent customer service with you all. Please note our Auckland laboratory will remain closed throughout the Alert Level 4 period*.

We continue to ensure that our workplace is safe for our staff to operate in, particularly allowing them to maintain appropriate levels of physical distancing while in our laboratories. We will also be asking any of our staff who can do so to continue working remotely from home, to further improve physical distancing among our staff.

*Our Auckland lab remains available on an on-call basis for ‘essential services’ clients. All samples currently in Auckland will be sent to and analysed by the other labs during Level 4.

COVID19 UPDATE - WEDNESDAY 25TH AUGUST 2021

Our laboratory testing services continue for clients whose operations are considered to be ‘essential services’ only. Client Services and Support remain available, contact details are listed in the table below. We hope you are all keeping safe during this uncertain time.

COVID19 UPDATE - WEDNESDAY 18TH AUGUST 2021

Following the government's announcement yesterday, we have implemented a range of mitigations that will help to slow down the spread of COVID-19 to protect our staff, clients and the wider community, and we will continue to introduce new measures as and when required.

Please see a summary below of our current response plan.

TESTING SERVICES

At the current alert level 4 our laboratory testing services will continue for clients whose operations are considered to be ‘essential services’ only.

Please contact us if you are unsure if your testing needs are deemed as ‘essential’.

LABORATORY OPENING HOURS

Our Hamilton, Christchurch and Blenheim laboratories are currently operating over the alert level four shutdown.

Our Auckland, Wellington and Christchurch Asbestos laboratories are currently closed but remain available on an on-call basis for ‘essential services’ clients. Please contact env.csm@hill-labs.co.nz to arrange testing.

CLIENT SERVICES AND SUPPORT

Client Services and Support remain available during the shutdown. Please endeavor to contact the most appropriate team based on your 'essential services' testing needs.

FREE PHONE: 0508 HILL LAB

SAMPLE DROP OFF

We encourage you to use the courier network to send samples into our open laboratories. Our open laboratories are now operating ‘contactless’ sample drop-offs and the specific protocols for each site are outlined at their drop off points. Please make sure you follow these and help us to keep our staff and clients safe. 


For safety, our gates at Duke Street, Hamilton will remain closed to unauthorised visitors and you will be required to ring the buzzer at the gate for entry. 


Our Blenheim lab is still able to courier samples to Hamilton and Christchurch for testing as needed. If samples require sending on, please ensure they are at the lab prior to 4 pm for the courier service.

SAMPLING SUPPLIES

All pre-scheduled orders for sampling supplies (bottles and containers, etc) will not be dispatched and are not available for collection. If you require any pre-scheduled or ad-hoc sampling items for essential sampling, please contact us on env.csm@hill-labs.co.nz and we will arrange for the required items to be sent.

BUSINESS CONTINUITY

We will be doing our best to manage our way through these challenging times, and we will continue to send regular email updates as the situation evolves. We encourage you to keep an eye on our website and Facebook/LinkedIn pages for updates on our response, as well as our regular news and updates.